Privacy Policy
Who We Are
Nanyaa is a BIS hallmarked silver jewellery brand operated by Godachi Private Limited. We are a family business with roots dating to circa 1931, now in our fourth generation of silversmiths, based in Bhopal, Madhya Pradesh, India.
For the purposes of this Privacy Policy, "Nanyaa", "Godachi", "we", "us", or "our" refers to Godachi Private Limited. "You" refers to any visitor, customer, or user of our website nanyaa.in or any of our communication channels.
Legal Entity: Godachi Private Limited
Registered Address: Godachi Private Limited Gems & Jewellery, Chitragupt Nagar, Bhopal – 462003, Madhya Pradesh, India
Website: www.nanyaa.in
WhatsApp: +91 73549 99999
Instagram: @nanyaa.sunar
Information We Collect
We collect only the information necessary to fulfil your order and improve your experience with Nanyaa.
- Identity
- Delivery
- Payment
- Order History
- Communication
- Technical
- Wishlist
- Marketing
How We Use Your Data
We use your information strictly for the following purposes:
Order Fulfilment
Processing, packing, and delivering your order; sending order confirmation and tracking updates via WhatsApp or SMS.
Customer Support
Responding to queries; handling returns, exchanges, and complaints.
Custom Jewellery Orders
Confirming engraving text, design preferences, and metal finish via WhatsApp before production begins.
Payment Processing
Passing necessary information to our payment gateway to complete your transaction securely.
Marketing (with consent only)
Sending new arrivals, offers, and festive updates via WhatsApp or SMS, only if you have opted in. You can opt out at any time.
Website Improvement
Analysing traffic and behaviour patterns to improve our product catalogue, navigation, and checkout experience.
Legal Compliance
Maintaining order and transaction records as required under Indian GST, income tax, and commerce regulations.
Fraud Prevention
Detecting and preventing fraudulent orders or misuse of our platform.
How We Share Your Data
We do not sell, rent, or trade your personal data. We share it only in the following limited and necessary circumstances:
Logistics Partners
Your name, phone number, and delivery address are shared with our courier partners (such as Delhivery, Shiprocket, BlueDart, or India Post) solely to deliver your order.
Payment Gateways
Transaction data is processed by PCI-DSS compliant gateways (e.g., Razorpay, Shopify Payments). We do not store your card, UPI, or net banking credentials.
Shopify
nanyaa.in runs on Shopify, which processes and stores order data on our behalf. Shopify is GDPR-compliant and maintains robust security standards. See Shopify's Privacy Policy.
WhatsApp Business
Communication via WhatsApp is subject to Meta's privacy policy. We use it only for order updates and customer support.
Analytics Providers
Anonymised, aggregated usage data is shared with Google Analytics to understand website performance. No personally identifiable information is included.
Legal Authorities
We may disclose your information if required by a court order, government authority, or applicable law. We will notify you to the extent permitted by law if this occur.
Cookies & Tracking
Our website uses cookies — small files stored on your device — to improve your browsing experience and help us understand how visitors use nanyaa.in.
Cookie Categories
- Essential
- Analytics
- Preferences
- Marketing
You can manage or disable non-essential cookies through your browser's settings. Disabling cookies may affect some website functionality such as the cart or wishlist.
WhatsApp & Social Media
We use WhatsApp Business as our primary customer communication channel — for order updates, custom jewellery coordination, and support.
WhatsApp conversations are subject to Meta's (WhatsApp's) own Privacy Policy.
By messaging us on WhatsApp, you consent to receiving order-related updates through this channel.
We do not send unsolicited promotional messages. To stop receiving WhatsApp messages from us, simply send "STOP" in our chat or contact us via email.
Our custom order WhatsApp link: wa.link/osjfxs.
Our Instagram account (@nanyaa.sunar) is governed by Instagram's/Meta's privacy policy. We are not responsible for data collected by Instagram or other social platforms when you interact with our pages.